Wolfgang Puck Catering

Salary: $105,000 - $125,000

Other Forms of Compensation: Commission Plan

Pay Grade: [[payGrade_obj]]

Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within.

"The most important thing in life, whatever you do, has to be passion." Wolfgang Puck (https://www.youtube.com/watch?v=_9-oBrENwdQ)

Success on our team starts with our culture:

• We have Wolfgang’s PASSION for our business, our product, and our people / guests / clients.

• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.

• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.

• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don’t have to.

• We curate company and partner resources to bring our client’s vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.

• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).

• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

"I can have the best food, but if we don’t have good people, it won’t get you very far."

Job Summary

Elevate your career with Wolfgang Puck Catering as our Regional Director of Catering Sales, a pivotal role where your leadership drives market growth and innovation. Reporting directly to the Vice President of Operations, you'll spearhead strategies to exceed revenue targets while nurturing a culture of excellence. From crafting bespoke event experiences to fostering lasting client connections, you'll lead a dynamic team to new heights of success. Join us at the forefront of the culinary and hospitality industry, where your passion and expertise transform visions into unforgettable moments.

About the Role: As the Regional Director of Catering Sales, you'll report directly to the Vice President of Operations, with a dotted line to the National Catering Sales VP. Your role is pivotal in driving profitable market growth through securing new contracts and nurturing business relationships for various events such as social gatherings, weddings, meetings, and conventions. You'll align your efforts with our strategic objectives to exceed revenue targets for group events in the region. Your leadership will steer our catering team and oversee day-to-day on- and off-premise sales activities with a focus on building lasting, value-based customer connections.

Your Responsibilities Include:

Leadership:

• Ongoing coaching and development of sales and support associates

• Research, development and implementation of business development strategies and plans across market segments and venues

• Engage with Operations and Culinary teams towards innovation and process improvement

• Nurture culture of hospitality and excellence

Sales:

• Develop market growth strategy including venues, clients and product development

• Lead and oversee a multi-unit catering sales team.

• Develop and execute unit-specific Sales Plans to meet fiscal goals.

• Take responsibility for achieving unit fiscal sales budgets on a periodic basis and driving revenue.

• Review and approve sales proposals submitted by sales managers.

• Act as the primary point of contact for venue clients.

• Engage in outreach efforts to reach budget goals among new, existing, and past clients.

• Participate in networking events to increase exposure and foster business relationships.

• Actively participate in approved organizations and associations such as CVB's, MPI, bridal associations, etc.

• Support sales initiatives through research, marketing interface, communications, and sourcing.

• Collaborate with the marketing department to develop strategy, partnerships, and messaging to current and emerging audiences.

• Leverage business analytics to increase opportunities for growth and market leadership.

• Maintain a comprehensive record of all contacts, sales calls, and related activities.

• Monitor scheduled events.

Process Management:

Insure that sales team and related associates consistently follow database and event process management, including:

• Input and maintain all event data for all events, encompassing inquiries, tentative bookings, and confirmed bookings. This includes customer contacts, event specifics, food and beverage requirements, setup details, service requirements, directions, financial information, and event status.

• Create comprehensive function sheets that outline equipment needs and rental orders.

• Distribute function sheets to all internal departments to ensure they have the most up-to-date information.

• Confirm event details with various departments as needed.

• Prepare captain's packets for each event, which may include staff schedules, equipment lists, beverage requirements, signage instructions, expo sheets, and more, as necessary. Ensure captains receive these packets.

• Generate buffet signage and printed menus as needed for each event.

• Create or source event layouts to plan the setup.

• Place orders with vendors for necessary items such as ice, walkie-talkies, and other event essentials.

• Manage the preparation and placement of rental orders, including updates based on guest count and specific needs.

• Organize and maintain event files, including all relevant correspondence, orders, invoices, payments, proposals, function sheets, and more.

• Process requests for certificates of insurance.

• Keep function sheets and all relevant departments updated with event guarantees and setup requirements.

Exceptional Customer Service:

• Actively contributes to the company's service and relationship strategy, promoting customer loyalty by instilling consistent delivery of exceptional service throughout every customer interaction.

• Establishes strong relationships with stakeholders at all levels of the client, customer, and WPC organizations.

• Focuses on servicing our customers to increase our share of the account.

• Executes and upholds the company's high customer service standards.

• Sets a positive example for fostering positive guest relations.

• Engages with guests to gather feedback on product quality and service levels.

• Effectively manages multiple business objectives and priorities in the best interest of the organization, as measured by client satisfaction and client retention.

Financials:

• Review financial entries to ensure accurate forecasting.

• Maintain open communication with the accounting department regarding any needs or clarifications.

• Collaborate with Operations, Culinary and Leadership teams to optimize revenue generation.

Administration:

• Respond to phone calls and messages promptly.

• Schedule meetings, appointments, and travel arrangements.

• Prepare weekly and monthly P-card reports.

Operations:

• Attend weekly operations and production meetings.

• Ensure accurate communication of event details to all internal departments.

• Partner with Operations and Culinary to ensure execution success.

Additional Responsibilities:

• Assist in developing yearly/quarterly marketing plans to exceed sales goals.

• Demonstrates the capability to generate new and continuous business by:

• Creating and maintaining a client database, including building and nurturing potential and existing client relationships.

• Engaging in prospecting activities, making a minimum number of calls or visits per week, including cold calls, referrals, and reengaging old clients.

• Actively participating in networking opportunities, attending at least one civic or professional event per month.

• Proficiently building and maintaining the sales process, following the outlined audit program.

• Conducting tours and hosting potential clients to showcase the offerings.

• Preparing menu presentations tailored for potential clients.

• Skillfully negotiating and achieving maximum revenue and profit while ensuring satisfaction for all sales activities.

• Successfully closing deals and generating the necessary paperwork.

• Providing regular weekly and monthly sales activity reports.

• Preparing and submitting monthly reports on lost business.

• Attending weekly communication meetings with the operations team to ensure the success of events.

Job Requirements:

Qualification Requirements: To excel in this role, you should be able to perform each essential duty with excellence. The following requirements are indicative of the knowledge and skills needed, and we are open to reasonable accommodations for individuals with disabilities.

Education and Experience:

• Bachelor’s degree (B.A.) from a four-year college or university.

• 5-10 years of related experience and/or training; or equivalent combination of education and experience.

Language Skills:

• Ability to read, analyze, and interpret various documents.

• Effective communication skills for interacting with clients and team members.

Mathematical Skills:

• Proficiency in basic mathematics and financial calculations.

Computer Skills:

• Proficiency in Microsoft 365 suite

• Experience with catering and/or CRM database(s)

Apply to Wolfgang Puck today!

Wolfgang Puck Catering is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Wolfgang Puck Catering are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

  Wolfgang Puck Catering maintains a drugfree workplace.

Req ID: 1305688

Wolfgang Puck Catering

Michael Abbey

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