911 County Coordinator

Salary

$91,859.56 - $123,073.08 Annually

Location 

Pontiac, MI

Job Type

Full Time

Job Number

2023-292

Department

IT/CLEMIS

Opening Date

10/23/2023

Closing Date

Continuous

Job Summary

Responsible for the support, planning, development, and facilitation of the Oakland County 9-1-1 system. Sets policy and procedures for all Public Safety Answering Points (PSAP) across Oakland County to ensure consistent support of the 9-1-1 System. Manages all wireless 9-1-1 routing for all PSAPs and carriers, including ESQK assignment, ESN assignments, default routing, and coordination of testing between carriers and Oakland PSAPs. Ensures the efficient 9-1-1 System functioning, mitigating service interruption, including smooth transition of backup system in the event of a system failure. Maintains knowledge of current and emerging 9-1-1 technology, legislative mandates, and tariffs. Leads and directs system-wide planning including routing of wireless calls to PSAPs, providing PSAP boundaries to service providers, coordinating third-party interfaces to the 9-1-1 system, and migration to evolving 9-1-1 standards. Serve as a liaison between the County and service suppliers, and state and federal regulatory agencies, including drafting and presenting legislative language for adoption. Leads regular meetings of the Public Safety Answering Place (PSAP) Coordinators Subcommittee and will assist the Chairperson of the PSAP Coordinator's Subcommittee with quarterly reports for the CLEMIS Advisory Committee. Responsible for researching and recommending budget items and monitor related expenses for compliance with statutory allowable expenditures of 9-1-1 fees. Annually, this position requires approximately 30% travel within the State of Michigan and 5% out of state. Utilizes current Countywide and/or department specific software to complete assignments.

Minimum Qualifications

Applications will be rejected if the following information is not provided at the time of application:* *

• Thoroughly documented work history
• Transcript with degree and award date
• The application is incomplete in ANY capacity
• Valid Driver's License Number

At the time of application, applicant must:

1. Possess a bachelor's degree from an accredited college or university with a major in Business Administration, Public Administration, Criminal Justice, Computer Science, or a closely related field.

2. Have at least five (5) years of full-time work experience in the planning, management, and implementation