This role will be supporting the Customer Experience side of the organization. This Digital Program Managers should have an interest in working on a-lot of different types of projects within customer experience.

This team will be collaborating with Engineering, Quality and Validation teams improving the end to end customer experience from purchasing the vehicle through ownership. Your ability to manage others and multiple initiatives simultaneously in a highly dynamic environment - with changing priorities and schedules - will be crucial to our team’s success and our customers satisfaction.

Responsibilities:

• Proactively solves day-to-day problems and exercises good judgment not only in solving problems, but also in determining when to escalate issues within the organization.

• Describe program requirements, collaborates in the development of deliverables, supports the ongoing activities of workstream programs and identifies opportunities.

• Contributes toward the evolution of design operations within CX by proposing and experimenting with processes to determine operational best practices.

• Consults with Product Management and Execution team members on pre-commitment project scoping.

• Monitors project progress against the proposed plans including budgets, timelines, quality criteria and risk management.

• Acts as an internal quality control check for all programs and projects to ensure they meet Cx Studio requirements

• Possess and utilizes widespread company knowledge while serving as an expert on their workstream best practices.

• Understands the many roles throughout the organization and how different positions collaborate with one another. Utilizes that knowledge to drive process improvements, efficiencies, and better CX experiences.

Skills:

• 6+ years of experience in project management, creative services or product management with an emphasis on software products, managing project teams and leading creative execution.

• Proven in-depth knowledge of Project Management Body of Knowledge (PMBOK) disciplines and work experience on large-scale projects/programs with a successful delivery record

• Expertise with project management software (e. g., Jira, Microsoft Azure, MS Project)

• Excellent communication, interpersonal, organizational, and planning skills with the ability to translate design requirements to program execution partners

• Demonstrated critical thinking skills in risk/opportunity management

• Demonstrated experience in strategic and tactical planning with the ability to facilitate and document key design work breakdown activities.

• Practical experience leading and influencing internal team members and external partners/stakeholders with the ability to build strong, resilient relationships with stakeholders and be viewed as a partner

• Organized, extremely detail oriented and able to balance multiple priorities

• Excellent written and verbal communications skills

• Excellent analysis, problem-solving, team, interpersonal, negotiation, conflict management and time management skills

• Proven capability to set clear expectations and manage team performance.

Education and Training:

• Bachelor’s degree in Communications, Information Management, Engineering, Business, or other related discipline required

• Project Management Professional (PMP) or Project Management Institute (PMI) certification or SAFE certification required, other PM certifications will be considered

• Proven experience in multiple project management methodologies, e. g., SAFe, SCRUM, Agile, Six Sigma, Waterfall

• Master’s Degree a plus

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.