Job Summary:

SPECIALIST – Field Technology Support

Division: Ticketmaster US

Line Manager: Technology Support Manager

Contract Terms: Part-time, 20 hours per week (including weekends and evenings, travel locally and potential for up to 10-15% domestic travel)

THE TEAM

The Field Operations Technology is a solutions-driven team focused on providing high-levels of client satisfaction, technical support, and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base.

THE JOB

The Technology Support Specialist will focus their day-to-day on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in-person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer centric.

Technology Support Specialist often works onsite at venues in a pressurized but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.

WHAT YOU WILL BE DOING: Technology Support

• Provide onsite end-user training and demonstration of Ticketmaster products.

• Ensure a complete and timely solution is provided for all client requests and inquiries.

• Provide afterhours onsite and remote support for concerts, sporting events and other live events.

• Installation and support of network devices including wireless access points, switches, and bridges.

• Installation and support of Ticketmaster’s proprietary software and hardware including ticket printers, point of sale, and access control devices.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Knowledge of networking and networking terminology both wired and wireless

• Knowledge of the Microsoft Operating Systems and Office Suite of products

• Experience with Android and IOS app-based software.

• Reliable vehicle and clean driving license.

• Strong problem solving and analytical skills.

• H.S. diploma or equivalent. Bachelor’s degree is preferred.

The expected compensation for this position in California is:

$20.00 USD - $25.00 Hourly

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.