Company Description

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

Job Description

Why work for Fairmont Pacific Rim?

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 

• A competitive rate of $20.30 per hour

• Complimentary meal through our Colleague Dining Program

• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler

• An award-winning restaurant in a Food & Beverage division that promotes growth, cross-training and career development opportunities

• Travel reimbursement program for a TransLink monthly pass

• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements

• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements

• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family

• Learning programs through our Academies designed to sharpen your skills

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

• Career development opportunities with national and international promotion opportunities. The sky is your limit

   

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way

• Have full knowledge of beverage lists and promotions, menu items and preparation methods

• Follow all safety and sanitation policies when handling food and beverage

• Follow thoroughly the sequence of service from the in-room dining department. 

• Ensure that overall cleanliness and maintenance of our working areas are maintained at all times.

• Provide timely, personalized, friendly, polite, and efficient food and beverage service to our hotel guests in their guestrooms or any other area of the hotel as directed.

• Uphold the highest internal and external customer service standards by demonstrating Fairmont Service Essentials and Forbes standards and applying 5 Diamond Service at all times.

   

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Strong interpersonal and problem solving abilities

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively and collaboratively as part of a team

• Serving It Right Certificate

   

Physical aspects of position (include but are not limited to):

• Constant standing and walking throughout shift

• Frequent lifting and carrying up to 25 lbs

• Frequent kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:

Working with a diverse and talented team of passionate individuals, in a luxury hotel environment.

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS