AVP Implementations Job Locations

US-Remote ID

2024-12029

Category Engineering/IT  

Position Type Full-Time Overview

The AVP Implementations is responsible for managing a team of implementation professionals for various phases of the implementation process (build, deploy, go-live and introduction to support). He/she will serve as a business unit SME and as a central point of contact for the VP Implementation. In addition, they will carry enterprise (cross BU) responsibilities, contributing to the deployment of best-in-class practices with respect to project management, interface development, vendor management, process improvement, etc. They will also demonstrate living Cotiviti core values and actively support the intentional team culture developed. Above all, they will ensure exceptional client relationship management through an intense emphasis on delivering value to our clients.

The AVP Implementation will also still be responsible for guiding or assisting the delivery of services and technology to one or more clients through planning, supporting and / or managing implementation activities from pre-sales support through production verification.

Responsibilities

People Management Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that can assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction. * Ensure the team is trained in best-in-class PM methodology, tools and technology, and cross-functional Cotiviti processes to deliver value to our clients in an accelerated manner. * Actively review and monitor implementation projects to assist team members with challenges, risks, escalations, internal cross-functional roadblocks. * Actively assist with breaking down roadblocks so the team can deliver implementations ahead-of schedule (where possible and required). * Mentor implementation team members to ensure exceptional client relationship management. * Support a culture of process improvement by collaborating with peers to identify and deploy lean methodologies. * Conduct scheduled performance management activities (mid-year and annual performance reviews, compensation planning, goal planning, development plans, performance improvement plans). * Manage ongoing personnel related activities (PTO, travel, expense and IT ticket approvals). Project Management - Coordinate/manage implementation efforts by ensuring organizational execution against the defined workplan: * Identify and initiate joint company and client teams to complete pre-sales and/ or implementation opportunity analysis, establish medical policy, integrate applications, establishing invoicing, test configuration and interface, train end users and to communicate to internal and external audiences. * Establish internal IT team to ensure coordination of all our delivery activities through weekly meetings. * Establish project plan based on scope of services. * Ensure company and client buy-in to project plan and milestones. * Ensure work of each company and client committees progress as scheduled against the plan * Coordinate, facilitate and document client-facing meetings for medical policy, technology, communication training, Finance and testing committees. * Ensure follow-through against commitments made by company and client resources. * Identify, track and ensure closure of all implementations related issues across all aspects of delivery. * Report status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis. * Deliver projects in conjunction with the client, balancing scope, schedule, resources and quality. * Fulfill... For full info fo llow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities