Job Information
Safran Customer Support Manager (Front Office) in Segensworth North Fareham Hampshire, United Kingdom
Customer Support Manager (Front Office)
Company : Safran Helicopter Engines
Job field : Customer services and support
Location : Segensworth North Fareham Hampshire , England , United Kingdom
Contract type : Permanent
Contract duration : Full-time
Professional status : Employees / Staff
Spoken language(s) :
English Fluent
# 2024-139015
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Job Description
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market.
Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
What will I be doing?
Manage a dedicated customer portfolio, by achieving:
• Strategy:
Define customer strategy through Roadmaps and Key Account Plans
Identify prospective Products and Services of interest and potential sales
Business Development
• Customer satisfaction:
Achieve 100% customer satisfaction within account portfolio
Ensure the fulfilment of commitments to Customers
• Sales:
Achieve all invoicing targets for set customers
Setting budgets and forecasts
Create commercial proposals and drive the offer review process
• Contracts:
Negotiate contracts with customers and ensure all amendments are completed on time
Monitor contract compliance
• Finance:
Manage customer credit limit and be the CSR point of escalation for overdues
Increase SAFRAN HE and HE UK Margins
Complementary Description
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first.
Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
• Flexitime – where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 10% pension contribution (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parking
• Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)
Job Requirements
What do you need from me?
Customer Management experience
Commercial negotiation skills experience
Have a deep knowledge of products and services
Deliver on commitments
Be proactive, a self-starter and take initiative
Have presentation skills; be able to produce and present
Should:
Be organised and able to adjust to workload and pressure
Have knowledge of markets
Have the ability to solve problems
Able to interface at top management level
Able to influence decision makers
Able to think strategically
Could:
- Speck French or other languages (Desired)
Personal Attributes:
Reliable
Professional
Customer orientated
Confident and not afraid to have a difficult conversation with a customer
Willing to travel: Frequent travels (both domestic and international)
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity and Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.
We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.
Specificity of the job
Travel within the UK and sometimes to France.
Locate your future workplace
Concorde Way,PO15 5RL
Segensworth North Fareham Hampshire
England United Kingdom
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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