Job Description

Are you obsessed with Brand partnership, cross-functional collaboration, and Retail Operations? Do you want to be part of a company revolutionizing modern retailing? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion. We have a relentless drive to exceed customer expectations. We continue to grow and evolve to remain the best in the eyes of our customers. Our goal is to be the best fashion retailer in a digitally connected world. Inventory Operations is a pivotal capability in leading this transformation. Be a change leader at Nordstrom as we continue modernize our Supply Chain and Inventory Operations capabilities.

Our partnership with Brands is a key part of Nordstrom’s differentiation and the way we curate a relevant and compelling shopping experience for our customers. Supplier Operations works directly with suppliers, merchants, and our distribution and fulfillment center teams to ensure that we receive that compelling product with as much efficiency, speed, and accuracy as possible. The Collaboration team cultivates collaboration by building positive relationships with Brands and cross-functional stakeholders to capture, drive and deliver operational efficiencies. Operational efficiencies span Supplier Operations responsibilities (EDI, purchase order accuracy, floor-ready shipping compliance) as well as cross-functional operational partners (such as merchandise operations, dropship and transportation) to provide a cohesive, comprehensive Operations engagement model for our Brands.

This is an exciting opportunity to lead the Collaboration team – a dynamic team of program managers responsible for the Operations Brand engagement model, including industry benchmark, cross-functional stakeholder alignment, data-driven performance management, and segmented solutions to drive a high level of customer service at scale. This leader will empower the team to drive high engagement, transform the Operations Brand engagement model, partner with down pyramid cross-functional leaders, communicate to audiences in varied functions and levels, simplify the complex to solve business problems and drive business results, and establish success metrics and track progress toward objectives.

You own this if you’re customer obsessed, approach problems with curiosity, thrive in a dynamic, fast-paced environment, love to win as a team, have a passion for collaboration and continuous improvement, and have strong organization and communication skills. This role sits on the Supplier Operations Team in Inventory Operations and reports to the Sr Director, Supplier Operations.

A Day in the Life...

• Empower Supplier Collaboration team to deliver against objectives of increasing speed to customer and reducing operational expense through internal and external collaboration.

• Partner with the Supplier Operations leadership team to drive team goals and performance KPIs focused on critical JWN growth areas and strategic initiatives.

• Prioritize team projects, structure, and operating model to support overall goals and performance.

• Measure and track team progress and communicate success.

• Partner with Merchandising leadership to create transparency and shared accountability to end-to-end profit impacts related to product flow and sourcing strategies.

• Build relationships with Brands, including strategic partnerships, escalated engagements, segmented collaborations, and supplier capability assessments across Operations functions.

• Direct the framework for Collaboration team projects and support complex, cross-functional projects – assign clear action owners, establish target completion dates, anticipate project risks, proactively establish risk mitigations and contingency plans, and communicate status updates.

• Lead with curiosity and with continuous improvement tools and methods, such as voice of the customer, root cause analysis, current and future state process mapping, solution development/ evaluation, and risk/ benefit analysis.

• Seeks to understand different perspectives, cultures, and diverse experiences to foster collaboration in a highly dynamic, fast-paced organization.

• Coach and develop the Collaboration team to build a high-performing team and drive engagement.

  Fast Forward a Year, where will you be?

You will have developed and deployed an Operations Brand engagement model that is benchmarked to industry, aligned with key stakeholders across the organization, and delivering a high level of customer service. You have built relationships with key Brands and internal stakeholders promoting collaboration, innovation, and a cross-functional approach to solving business problems and driving business results. You have an energized, engaged team driving operational wins in partnership with merchandising, supply chain, and our Brands.

You Own this if You Have...

• Minimum of 7 years of experience in inventory, supply chain, or related business or operations function.

• Minimum of 3 years of experience leading cross-functional initiatives and managing senior internal business and functional leaders.

• Demonstrated leadership experience, with the ability to inspire and motivate team members to achieve results.

• Proven track record of effectively managing supplier relationships and ability to build solid partnerships with key stakeholders across the organization to achieve objectives.

• Excellent analytical and problem-solving skills, with the ability to interpret complex data, make data-driven decisions, and deliver complex information clearly and simply to drive actions across diverse audiences.

• Strong interpersonal, relationship building, and communication skills.

• Demonstrated commitment to continuous improvement, with the ability to drive change and innovation within the organization.

• Bachelor’s degree required.

• Ability to travel up to 20%.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $90,000 - $175,000 Annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!