SUMMARY

Assists in overseeing property Director of Sales and/or General Manager/AGM to increase revenues at area properties and assist in training property GM/AGM

Qualifications for position

· Must have at least 5 years hospitality experience

· Must have full-service hotel experience, including Food & Beverage experience

· Able to travel 90% of the time

· Experience with Delphi FDC, and/or Delphi Standard Sales Systems

· Multi brand experience preferred, but not required

· Hoteligence/Agency 360 experience preferred, but not required

· Prior management of a sales team preferred, but not required

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Travel to designated hotel to increase sales efforts and oversees area hotels, (will be assigned)

· Work with Corporate Director of Sales on schedule

· Work with regional sales team on all properties, growing revenues and post all activities for properties in a recap to Basecamp when relevant

· Regularly plans travel and sales and marketing activities for individual property visits and communicates with individual General Managers and Director of

Operations.

· Plans, documents and post his/her weekly schedule via Basecamp & shares calendar with corporate sales staff

· Trains new and existing General Managers and/or property sales representative and provides support and sales assistance.

· Performs outside sales calls individually on selected accounts and new business sources.

· Performs outside sales with General Managers and/or property sales representative in their local markets. Coaches and trains General Managers as needed

in conducting outside sales calls on selected accounts and new business sources.

· Assists with new property ramp-up where necessary.

· Conducts Sales Audits when appropriate.

· Offers assistance as KHC Reservation Coach.

· Set up individual sales call and production goals with individual General Managers.

· Monitors and ensures General Managers are actively performing sales calls and activities and reporting weekly to Basecamp

· May negotiates rates and services on behalf of the General Managers based upon the predetermined rate strategy of the individual hotels.

· Researches and stays familiar with individual communities and markets.

· Coordinates and documents quarterly marketing plans with all hotels in region.

· Monitors and ensures General Managers are participating in hotel marketing projects and initiatives.

· Assists in access and training in all hotel team’s utilization of their sales system i.e. Delphi FDC, Delphi Standard

· Reaches out to Corporate Delphi Admins in need of license changes and/or freezes.

· Coaches General Managers in local community involvement. CVB, Chamber, local groups, and associations.

· Coordinates and Plans Internet / GDS Marketing Initiatives.

· Participates in sales blitzes and promotions.

· Performs regular sales audits for all hotels within region.

· Personal participation in designated trade and travel organizations.

· Dissemination of information as to market developments and competitors’ activities.

· Preparation of regular and special reports as may be required by the Corporate Director of Sales and Director of Operations.

· Prompt response to all inquiries from customers.

· Assure credit and deposit policies are adhered to.

· Complete expense vouchers as outlined by corporate travel department and hotel accountant.

· Develop special promotional packages and programs as assigned.

· Insure a positive public relations image with local communities.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety, and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES: Directly supervises 1-4 employees in the Sales Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring and appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Associate degree (AA) or equivalent from a two-year college and 3-5 years’ experience; or bachelor’s degree and one to two years related experience; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees, and public. Ability to communicate clearly in person, by telephone and in writing.

MATHEMATICAL SKILLS: Ability to understand, interpret and utilize accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, purchasing, night audit, cash handling and budget development / management.

REASONING ABILITY: Ability to define problem, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

CERTIFICATES, LICENSES, REGISTRATIONS: Franchise specific certification if required by the franchise of the business unit. Must have valid driver’s license and proof of insurability.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend, or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and various types of driving conditions. The noise level in the work environment is usually moderate.

ACCOMODATION: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CRISIS MANAGEMENT: Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.