TITLE

Clinic Scheduler

FULL-TIME/PART-TIME

Full-Time

EXEMPT/NON-EXEMPT

Non-Exempt

DESCRIPTION

The Clinic Scheduler ensures that patients can obtain appointments for medical care and transportation. In accommodating patients, the Scheduler ensures that the patient load is manageable for providers and staff and that the overall schedule is optimized to make use of any available time. They serve as a vital liaison between patients and services at HOPES, ensuring maximum capacity utilization. Through collaborative work with providers and medical assistants, utilizing the Electronic Medical Record, they analyze the schedule to find openings for patients and optimize the overall schedule. By doing so, more patients can receive health care in an efficient, effective manner and utilization is optimized. The successful candidate wil engage in patient relations, performance improvement activities and extensive use of computer, phones and the electronic medical record.

Named one of theBest Places to Work in Northern Nevadain 2015, 2018, and 2019we offer a great deal of attention to ensuring our employees havework/life balanceand theopportunity to grow and develop their careers. We offer asecond-to-none benefits package(where there are free options for employee health, vision, dental and basic life insurance for full-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to changes lives.Check out our AMAZING benefits program athttps://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf.

At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look athttps://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf.

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.

To find out more about HOPES, visit our website athttps://www.nnhopes.org/. We have a great mission and have been inducted into theBest Places to Work Hall of Fame. All our careers are listed on our Careers pageathttps://www.nnhopes.org/about/careers/. If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter.athttps://www.nnhopes.org/newsletter/.

Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home.

We are a Drug-Free Workplace and utilize E-Verify to confirmwork eligibility.

POSITION REQUIREMENTS

• Bilingual in Spanish and English required.
• Experience utilizing busy phones and multi-tasking required.
• Computer literate required.
• Able to embrace and practice cultural respect and humility required.
• Prior health care experience required.
• Proficiency with patient scheduling software and use of an Electronic Medical Record required.
• Proven ability to maintain professional conduct, including appropriate boundaries required.
• Able to work autonomously as well as collaboratively with all team members required.
• Able to communicate and listen effectively required.
• Significant experience working with providers and medical staff required

ABOUT THE ORGANIZATION

Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare.

Our growing l st of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location.

For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.

EOE STATEMENT

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