Job Description

Your main responsibilities

Ensure that customers are continuously delighted throughout their journey with us.

Understand the customer's business objectives and develop a journey plan with a customer, ensuring that the customer successfully implements and utilizes our solution for their benefit and success and meeting their set objectives and ROI.

Standardize, optimize, and automate existing processes and tasks and put in place new processes needed for managing customer engagement and experience.

Guide new customers through the onboarding process, ensuring a smooth transition and setup on our platform.

Ensure that customers fully understand our product, benefits, and features.

Drive engagement and full adoption of our product and deployed hardware.

Provide training to customers to ensure they are using our product to its fullest potential.

Be a product expert and be up to date on the latest features, products, and best practices.

Collect feedback from customers and relay it to the product development team to enhance our product based on customer needs.

Monitor customer accounts and pro-actively address any signs of dissatisfaction or potential churn, taking measures to retain customers.

Identify opportunities for upselling and cross selling and work closely with the Account Management team to close any sales opportunities.

Be the escalation point for Enterprise customers needing urgent assistance with support or product related matters.

Conduct business reviews with customers

Assist with product order queries and working with logistics team to resolve product order related issues.

Manage, coach and train Customer Success Specialist

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Experience and Qualifications

Proven experience in a customer-facing role

College degree null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.