Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Job Description

The ideal In-Room Dining Server is passionate about guest service and thrives in an empowered environment. The In-Room Dining Server goes above and beyond by taking care of our guests through the presentation of room service orders and amenities.  They will ensure timely delivery and anticipate guest needs throughout the placement of the room service order.

What You Will Be Doing:

• Set up and deliver room service food and beverage orders

• Remove remaining food and beverage orders and amenities from guest rooms and hallways

• Ensure all mise en place is stocked and ready at all times

• Review daily reports, arrivals, VIP’s and groups in house

• Provide crisp, efficient food and beverage service with excellent interpersonal skills

• Keep work area clean and organized

• Assist with requisitioning and stocking of items

• Provide engaging service within Fairmont and Hotel Standards

• Cash handling

• Speaks passionately and informatively about the hotel offerings and the city

• Tailor service to the guests needs

• Assist with Refreshment Center stocking and billing

• Consistently offer professional, engaging and friendly service

• Other duties as assigned

Qualifications

Your Experience and Skills Include:

• Minimum of one (1) year experience in Food and Beverage is required, preferably in a luxury environment

• Excellent written/verbal communication and interpersonal skills

• Strong guest service orientation

• Able to balance a variety of conflicting priorities while providing guest service

• Must have weekend availability

Physical Aspects of Position (include but are not limited to):

• Constant standing, walking and bending throughout shifts.

• Exerting up to 50 pounds of force occasionally, and /or up to 25 pounds of force constantly to lift, carry, push, pull, or otherwise move tables, and hot boxes

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans

• Generous PTO allowances

• Employee rates at Accor properties in NCA region

• Learning programs through our Academies

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer.  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.