Job description

Award winning agency, CareOne Senior Care, currently services all of Greater Southeast Michigan and is a proud member of “The Senior’s Choice”, the largest FRANCHISE membership network of home care providers in the world. We are looking for a dynamic Office Manager/Agency Director to join our team.

This is a unique and outstanding career opportunity for the right individual. We are looking for that special person that understands and buys into why we do what we do, is equally committed to our growth and success, and is compassionate about helping the seniors we serve.

The ideal candidate will demonstrate outstanding leadership skills, knowledge of the senior industry, will be professional, detail oriented, high-energy with a great attitude that is ready to contribute to our dynamic Team. This position is inherent of leading growth and customer satisfaction.

Responsibilities include (but are not limited to):

• Leading and Implementing Company Mission, Values and Goals.

• Leading all aspects of customer and employee satisfaction

• Developing and Maintaining Community Relationships with Outside referral sources and community partners.  

• Managing and driving Inside Sales/Company Growth: Prospects to New Clients

• Leadership and management of our prospect pipeline/system.

• Completing Assessments and Quality Assurance Visits

• Management of Client Onboarding and Care Coordination

• Coordinate and Manage Client Satisfaction Audits

• Management of the Caregiver recruiting and hiring process. Oversee and assist with the onboarding process, including employee orientation, training, and retention strategies.

• Required knowledge of the scheduling process and system and assist the scheduling team as needed.

• Required to development a complete understanding of payroll, invoicing and employee benefits program.

• Provide Marketing Support to Administrative Team

• Overall Management of Office

• On-Call responsibilities. Including nights and weekends.

The ideal candidate will possess the following:

• Education and Experience in management, human development, nursing or other related field.

• Required understanding of the Senior Health Care industry

• Required understanding of the Aging process and related challenges

• Strong Leadership, organizational skills, crisis management and time management skills

• Commitment to Customer Service

• Proficient with Microsoft Office and comfortable learning new systems

• Outstanding Communication and interpersonal skills

• Exceptional attention to detail, organization, and ability to prioritize

• Problem solving, problem prevention, and issue resolution skills

• Commitment to our vision, mission, goals, and team-oriented approach

• Personable, friendly, upbeat, and positive attitude

• Experience working in the home care or health care industry a plus.

Compensation and Benefits:

• Salary commensurate with experience

• Paid Time off and Company Holiday Pay

• Bonus Opportunity

• Health Insurance

• Dental, Vision, & Life Insurance

www.CareOneSeniorCare.com

CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan!

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