Coordinator of Member Services

Requisition ID: 2024-7839

of Openings: 1

Location: US-UT-Logan Category: Student Programs and Services Position Type: Benefited Full-Time Job Classification: Exempt College: Student Affairs Department: Campus Recreation Advertised Salary: Minimum $42,500; commensurate with experience plus excellent benefits

Overview Reporting directly to the Assistant Director of Facilities within Campus Recreation, the Coordinator of Member Services (Program Coordinator II) has full autonomy and responsibility for managing memberships, managing all facilities student staff (35-45 students), strategic planning for space use of all recreational space at Utah State University, ongoing evaluation of risk management, maintaining and updating recreational policies that impact member experiences, and management of budgets. The Coordinator of Member Services is the point of contact for addressing all needs of members and guests of Utah State University recreational facilities. This individual will be a key team member of the Campus Recreation Department, which provides aquatic programs, club sports, fitness/wellness, intramurals, outdoor recreation, special events, extramurals, and collaborative programs.

Responsibilities Program Management

• Provide leadership and direction while overseeing the development and operation of member services to include, but not limited to, sale of memberships, expansion of memberships, revenue-generating services, and special events and offerings.
• Oversee, review and approve incoming scheduling requests from USU student groups and organizations, USU departmental groups, and outside organizations.
• Manage services for members in the Aggie Recreation Center; Health, Physical Education and Recreation (HPER) Building; George Nelson Fieldhouse; Aggie Legacy Fields; Northeast Recreation Field; Challenge Course; Esports Center; and other recreational spaces on the USU campus available for reservation.
• Communicate to Event Services and off-campus groups regarding scheduling and university risk management policies.
• Attend regular contract signing and coordination meetings as the representative of Campus Recreation.
• Set and adjust pricing structures for rental groups of Campus Recreation spaces.
• Process and hold accountable all fiscal, travel, and personnel transactions including all accounts receivable and payable transactions.
• Maintain Campus Recreation policies and procedures ensuring that they remain up-to-date and in line with best practices and current laws.
• Manage and update the website with space reservations.
• Work with the Card Office to ensure timely and accurate upload of Student, faculty and Staff lists to the Fusion system.
• Promote the sale of memberships to eligible people.
• Manage Fusion memberships and eligibilities in partnership with Assistant Director of Facilities.
• Manages inventory of goods sold to or provided to members
• Maintain member response program, including suggestion box, email questions, phone-calls, etc.
• Oversee departmental membership services, assisting current members and attracting new patrons.
• Partner with Coordinator of Marketing to coordinate... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).