Job Information
VCA Animal Hospitals Client Service Representative in United States
VCA Dakota Ridge is hiring for a full-time Client Service Representative. We are a busy 4 doctor, AAHA-accredited general practice in Littleton, Colorado. We treat dogs and cats for both wellness and sick appointments.
Our hospital is open Monday through Friday 7a-7p and Saturdays 8a-4p. We are closed on Sundays. This position is scheduled 4 10-hour shifts per week, with weekends on rotation.
Hourly rate: $17.50-$20.00 per hour depending on experience in the veterinary field.
ESSENTIAL FUNCTIONS:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Benefits
Up to 100% Pet Care Discount for your own pets
401(k) with match
6 paid holidays per year
Uniforms provided
100% paid life insurance
Medical/Dental/Vision coverage options
Paid vacation and sick time
The option to bring your pet to work with you
100% paid short-term disability insurance
Access to a collaborative network of 6,000 doctors, including more than 600 specialists
Visit our hospital website to learn more about us and our location: vcahospitals.com/Dakota-ridge
VCA Animal Hospitals
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