At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Department Assistant to join our team at the Endoscopy office!

This is a Full Time, benefits eligible position

Essential Duties:

• Serves as the champion of the patient experience

• Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves: - Greet people with a smile, friendly eye contact and say hello. - Take people where they are going, rather than point or give directions. - Use key words at key times. “Is there anything else I can do for you?” - Foster an attitude of gratitude. - Round with reason and purpose.

• Obtains prior authorization information by working collectively with insurance companies and other partners.

• Schedules the procedure with the patient in accordance with the CMH scheduling guidelines which highlights the maximization of the scheduling process.

• Ensures endoscopy prerequisites have been scheduled and completed prior to date of scheduled procedure.

• Collaborates with the Providers, Nurse Leader, and support team to ensure the patient has a comprehensive understanding of their plan of care.

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.

• Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.

• Reviews the schedule in a timely manner to ensure that all scheduled procedures and equipment are aligned as appropriate

  Education and Experience:

• High school diploma or equivalent required

• Preferred minimum of two years of work experience in directly communicating and providing service to patients or public preferred; preferably in a healthcare related field.

• Prior medical office experience, referral experience and knowledge of medical terminology preferred.

• Demonstrated proficiency with data entry/keyboarding.

  Knowledge, Skills and Abilities:

• Excellent organizational and interpersonal communication skills.

• Ability to perform multiple tasks or activities simultaneously, provide quality patient service, prioritize and use critical thinking.

• Effectively communicate with patients in a supportive and tactful manner.

• Identify and apply effective service recovery opportunities.

• Ability to remain calm in a busy or stressful situation.

• Represent the organization in a positive manner, support and encourages strong morale within the team and maintain effective, professional relationships with others.

• Ability to engage patients and team members utilizing the CMH Experience Standards: - I am creating a warming, caring, and non-judgmental environment- I am actively listening and seeking information - I am honest, truthful, and consistent- I am respectful, treating all individuals with dignity and empathy

  • I am serving as a role model, taking both initiative and ownership when appropriate- I am working collaboratively and demonstrating teamwork- I am resilient and adapt to change in positive ways

• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.

• Ability to collaborate with all layers of the management/ administration team.

What It’s Like Working At CMH:

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.

CMH offers a robust benefits package that includes:

• Robust Paid Time Off (PTO) program

• Medical plan with enhanced Tier 1 benefits provided within the CMH system.

• Dental plan

• Vision plan

• Health Savings Account (HSA)

• Basic Life insurance at no cost

• Supplemental Life insurance

• Long-term disability insurance

• 401(k) or 403(b) retirement savings plans

• Tuition IO partnership for student loan repayment assistance and tuition assistance

• Family leave program for Parental Leaves

• Comprehensive Wellness Program

Living in Central Maine:

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools.

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO

Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community.

Central Maine Healthcare System

The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams.

If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today!

Diversity and Equal Employment Opportunity

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.