Job Information
Golden Route Operations Specialty Food Server- Chi in Las Vegas, Nevada
City
Las Vegas
State
NV
Shift
Swing
Type of Shift
Part Time
Department
Food & Beverage
Specialty Food Server- Chi The Strat (Las Vegas, NV)
Description:
Summary:
Responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations of personal favorites, take orders, assists with delivering food, and processes payments for guests. Delivers exceptional, authentic guest service to care for the guests.
Essential Functions and Responsibilities:
Greet guests in an upbeat and positive manner
Enthusiastically demonstrate knowledge of beer, spirits, and wines
Present menus to guests and uses suggestive selling techniques to sell drinks, appetizers, soups, salads, entrees, specialty items and desserts
Demonstrate knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques
Take beverage and food orders according to service standards
Serve and replenish drinks in a timely manner, offers refills or new drink when the glass is approximately half full
Input orders accurately into POS system using the Universal Seating guidelines
Resolve guest complaints ensuring guest satisfaction and communicates situation to management
Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
Extend courteous departures as guests leave and invites them to return
Maintain knowledge of hotel services and local activities in order to respond to guest inquiries
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Ensure all food is served within health, safety, and sanitation guidelines
Assist other team members, when needed, in instances of food running, side work, drink orders.
Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements:
Qualifications
At least six months previous experience working in a full service dining venue
Experience providing high-touch guest service expected in fun, high-energy environment
Knowledge of beers, spirits, and wines
Ability to use chopsticks
Must be comfortable with self-banking
Must be team-oriented
Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
Previous experience exercising sound judgment when dealing with difficult guest situations
Proven experience providing high level of guest service
Previous experience with point-of-sale systems, computers and calculators
At least 21 years of age
High school diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Bilingual or Muti-lingual in at least one of the following languages is preferred: Cantonese, Chinese Mandarin, Vietnamese, and/or Korean
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Alcohol Awareness
Health
Physical Requirements
Regularly walk, stand or stoop, bend and work indoors.
Frequently lift, carry, push, pull or otherwise move objects weighing up to 50 lbs.
Hearing, vision, speech and literacy (critical)
Use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor and outdoor
Smoky and noisy
Extreme hot and cold temperatures, including humidity
Slippery surfaces, chemical agents, and exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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