Holiday Retirement Office Manager in Knoxville, Tennessee

Office Manager


In the role of Business Office Manager, you will be responsible to provide support for administrative leadership to the community.

Essential Responsibilities:

• Answer incoming calls and greet walk in traffic in a polite profession manner, which may include Inquiry Intake of potential residents, general questions, family members and/or vendors. Making sure to direct/pass messages to the appropriate party.

• Account Receivable – conduct collections, send letters and make calls as needed to ensure AR balances are within company expectations.

• Payroll – ensure associates ADP records are accurate and timely to ensure payroll is processing accurate pay checks.

• Complete New Hire Paperwork for all new associates to community. Ensure accuracy and timely submission to Home Office for payroll & benefit purposes.

• Resident Relations – answer questions, provide back up support and assistance to the Enrichment Coordinator as needed

• Suggest and drive resident, visitor, and guest participation in completing the survey questionnaire.

• Sales support – provide back up support to Assistant Manager on Tours and Leases

• General Community Paperwork – responsible for mail, marketing packets, menus, print schedules, do thank you cards, mass market emails, etc.

• Other duties as assigned.

Specific to the position:

Organizational Agility

• Knowledgeable about how organizations work

• Knows how to get things done both through formal channels and informal networks

• Understands the origin and reasoning behind key policies, practices, and procedures

• Understands the cultures of organizations


• Breaks down work into the process steps

• Develops schedules and task/people assignments


• Is tolerant with people and processes; listens and checks before acting

• Tries to understand the people and the data before making judgments and acting

• Waits for others to catch up before acting

• Sensitive to due process and proper pacing; follows established process

Functional/Technical Skills

• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment


• Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious

• Is sensitive to and patient with the interpersonal anxieties of others

• Builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it

Motivating Others

• Creates a climate in which people want to do their best

• Empowers others

• Is someone people like to work for and with

Time Management

• Uses his/her time effectively and efficiently; values time

• Concentrates his/her efforts on the most important priorities

• Gets more done in less time than others; can attend to a broader range of activities

Written Communication

• Is able to write clearly and succinctly in a variety of communication settings and styles

• Can get messages across that have the desired effect

Job Ref: 8402