TEKsystems is looking to hire a VOIP Engineer at one of our top financial clients. Please apply if interested.

Candidates must be able to work on W2, no C2C at this time

Hybrid Work Schedule: 2-3 days onsite

Location: Kennesaw, GA

Skills:

• Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.

• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

• Experience in program communication and program management

• Communication skills a must, PowerPoint, Visio, structured program updates

• Must be highly motivated and a self-directed individual.

• 8+ Years Call Center experience.

• BA or BS in Telecommunications, Data Communications or Computer Science. 1-3 years of experience in LAN/WAN networking.

• Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya CMS

• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.

• Knowledge of CTI, LAN/WAN communications, switches, and routers.

• Knowledge of SIP, RTP/RTCP, H.323 codecs is required.

• Experience with configuration and support experience in a complex multi-layered network environment.

• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.

• Experience working under tight deadlines and high-pressure environment.

• Excellent troubleshooting and analytical skills.

• Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.