Rehabilitation Assistant - Iowa City

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Rehabilitation Assistant - Iowa City

Salary

$35,568.00 - $52,228.80 Annually

Location

Iowa City - 52240 - Johnson County, IA

Job Type

Full-time

Job Number

24-03971

Agency

283 - Iowa Workforce Development - Vocational Rehabilitation Services

Opening Date

05/21/2024

Closing Date

6/5/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Monica Brockway, monica.brockway@iowa.gov

• Description

• Benefits

• Questions

Job Description

The Iowa Vocational Rehabilitation Team at Iowa Workforce Development is accepting applications for a full-time Rehabilitation Assistant role at our Iowa City Area Office. The successful candidate will work on a high performing team dedicated to serving the needs of individuals with disabilities to achieve their employment, independence, and economic goals.

Job Description

The Rehabilitation Assistant (RA) will serve in a dual customer service and clerical support role to perform a variety of tasks such as: front desk and phone work, responding to walk-in customer needs, gathering, and tracking program information, performing complex data entry, communication with vendors and job candidates on procurement items, and ensuring administrative and clerical process and procedures are followed according to programmatic standards. Tasks are approached with a sense of urgency to fulfill timeline obligations and to meet client and stakeholder needs.

The RA assists with ongoing appointment scheduling & facilitates collaborative communication with Job Candidates, Parents, Legal Guardian’s, Community Rehabilitation Providers, Schools, and Community Agencies to help aid in timely service delivery. This position requires attention to detail and the ability to effectively prioritize office needs in a fast paced, HIPAA covered work environment. Experience navigating high pressure situations with kindness, tact, & diplomacy is a must.

Applicants should be comfortable using general office tools including Google Suite, case management software, cell phones, VPN, AdobeSign and Web conferencing platforms. Experience using general office tech & web-based calendars in a professional setting is required. Applicants should feel comfortable navigating a variety of computer-based programs to complete work assignments.

The RA supports employment services for a diverse population experiencing a range of disability and socioeconomic barriers. Applicants must enjoy helping others work through and demonstrate excellent inclusive communication skills. The RA serves job candidates directly and often conducts intake meetings. The RA also provides individualized employment services such as: mock interviewing activities, resume prep, career exploration and more.

The Rehabilitation Assistant will outreach to area businesses and collaborate with local WIOA partner agencies to strengthen workforce connections and placement opportunities.

Occasional travel may be required. Travel to Des Moines for training may be required as well. This is not a remote work position, and daily attendance in the office is expected. The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Public Safety.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership. IWD continually strives to improve processes and align the organization to provide effective, demand driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Employer Highlights

IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

• Iowa Public Employees’ Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Hybrid telework opportunities for eligible classifications

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Two years of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments.

• Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.

• A combination of a total of two years of education and full-time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full-time experience.

• Current, continuous experience in the state executive branch that includes eighteen months of full-time work in direct client/customer service in a clerical or administrative support capacity.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/RehabilitationAssistant-02566.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

  02

  PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  03

  How many years do you have of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments?

• No experience

• Less than two years in the specified areas

• Two years or more in the specified areas

  04

  How many years do you have of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach?

• No experience

• Less than two years' in the specified areas

• Two years or more in the specified areas

  05

  How many years of COMBINED post high school education and/or full-time experience (experience as described in either number one or two), do you have? Thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.

• No experience

• Less than two years in the specified areas

• Two years or more in the specified areas

  06

  Are you a current State of Iowa employee (executive branch)? IF YES – How many months of experience do you have in the state executive branch of full-time work in direct client/customer service in a clerical or administrative support capacity?

• I am not a State of Iowa employee

• Less than 18 months of experience

• 18 months or more of experience

  Required Question

Agency

State of Iowa

Agency

283 - Iowa Workforce Development - Vocational Rehabilitation Services

Address

1000 East Grand Ave;

510 East 12th Street

Des Moines, Iowa, 50319

Website

http://www.ivrs.iowa.gov/index.html

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