Drift Spa - Spa Coordinator

HOURS: PART TIME POSITION(S); MUST BE FLEXIBLE AND AVAILABLE FOR ALL SHIFTS, WEEKENDS AND HOLIDAYS WAGE: $12.00

*ESSENTIAL DUTIES AND RESPONSIBILITIES: *

• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a Spa Desk Bank.
• Answer the phone promptly and use the guest's name throughout the phone conversation.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Handle guests' questions and concerns professionally and courteously.
• Maintain a clean; safe, fully stocked and well organized work area.
• Assist guests with appropriate retail selections.
• Handle product inquiries and returns professionally and courteously, ensuring complete guest satisfaction.
• Regularly crosscheck physical inventory with computer inventory to manage/avoid shrinkage and to ensure appropriate inventories are available.
• Create and change product displays to promote various products, seasons and holidays.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

MINIMUM QUALIFICATIONS: Education: *High School Diploma or GED. Cosmetology, Massage, Esthetician, or Spa related field preferred. *Experience: Minimum of 2 years in spa/hospitality industry Knowledge of software, scheduling & billing. *Skills and Abilities: *Must be detail-oriented and have ability to multi-task. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Must be a team player.

*TOOLS AND EQUIPMENT USED: *Computer, POS system

*PHYSICAL DEMANDS: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for up to 8 hours of an 8-hour shift.
• Walk for up to 8 hours of an 8-hour shift.
• Sit for up to 3 hours of an 8-hour shift.
• Lift and carry up to 5-20 pounds frequently.
• Must be able to bend, squat, kneel, reach, twist, and rotate as needed.
• Ability to use both right/left hands for repetitive motion performing simple grasping, pushing, pulling, and fine manipulation.

SELECTION GUIDELIINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in acco