Job Title: Sports Relationship Leader

Reports To: Sports Coordinator

Work Location: Hal Welsh East Area Family YMCA

Work Schedule: Weekday evenings & weekend mornings

Salary Range: $15.00/hour

A Career with a Cause:

We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Our purpose is to strengthen the foundations of communities and families through our key areas of focus: youth development, healthy living, and social responsibility. We are committed to these causes because a strong community is achieved when we invest in our children, health, neighbors, and values. Historically founded on the Christian principles of caring, honesty, respect, and responsibility; our mission is to put these principles into practice through programs that build healthy spirit, mind and body for all.

We are for ALL.

General Functions:

Under the supervision of the Sports Coordinator, the Sports Relationship Leader carries out the supervisory responsibilities in accordance with the YMCA and Sports Department’s policies and procedures. Responsibilities include: Gym program supervision, nightly performance appraisal, and staff discipline; address member incidents, accidents, and issues on the floor; problem resolution; evening program supervision and management; enforce and document gymnasium policies and breakdowns in member and/or staff conduct; and ensure the safety of all program participants, members, and staff.

YMCA Sports Department Quality Service Theme:

We create a positive atmosphere by offering competitive and non-competitive athletic activities, and emphasizing sportsmanship for all.

Essential Duties and Responsibilities:

The essential functions of this position include, but are not limited to the following:

The Floor Supervisor is responsible for performing the duties listed below. Duties are specific to the Program area and other duties may be assigned as needed.

Gymnasium Responsibilities:

• Provide strong leadership for our Program Area, and demonstrate loyalty to the department, branch, and all corresponding rules and policies.

• Know and enforce Gym Rules in a consistent, fair and firm manner.

• Supervise all gym activities (including programs) and be a preventative presence.

• Respond to incidents, accidents, and emergencies appropriately, calmly, and professionally.

• Supervise Gym Attendants and Program Assistants to ensure that they enforce building regulations and policies consistently, and are providing quality member service.

• Actively pursue training opportunities and certifications with the YMCA relevant to this position. Maintain current certifications as required, including Child Abuse Prevention, CPR, AED, and First Aid.

• Keep accurate records of incidents on a nightly basis for the Supervisor, including incidents pertaining to members and staff.

• Provide support for Gym Attendants, and be their liaison to the RMOD.

• Assume ownership of the Program Area, and the responsibility to uphold the Mission, Character Values, and philosophies of the YMCA and Y Sports.

• Ensure that all court schedules are properly displayed and honored. Make adjustments, as they are required by the population.

• Be visible, personable, and helpful.

• Provide a safe and enjoyable recreational atmosphere for all to enjoy.

• Helps maintain a well-organized office.

• Process all required business paperwork in a timely fashion.

• Attend all required Staff Meetings.

• Other duties may be assigned as needed by the Supervisor.

Collaborative Relationships:

• Assist other departments within the branch as needed while they utilize our Program Area.

Experience and Education:

• High School Diploma.

• At least one (1) year of supervisory and work related experience in a gymnasium environment.

Trainings & Certifications:

• Must complete online Bloodborne Pathogens and Employee Safety trainings prior to initial assignment to position.

• Must complete online Hazard Communication training within the first 90-days of employment.

• Must hold CPR, AED, and First Aid certifications, YMCA Child Abuse Prevention, Listen First and Quality Service training within the first 90-days of employment.

Core Competencies:

• Supports the Mission, Vision and Direction of the YMCA: Understands and supports the mission of the YMCA; displays the YMCA values; displays flexibility and accepts changes; is willing to try new methods and make suggestions; shows a strong commitment to the YMCA; conveys enthusiasm for the YMCA and his/her work.

• Builds Community: Understands and embraces the role of volunteers; helps members and participants make connections to others and to the YMCA; practices effective relationship-building techniques; supports the role of fund-raising in achieving the YMCA mission.

• Provides a Quality Experience for Members, Participants, Internal Customer and Other: Possesses the ability to deliver outstanding experiences for members, participants, internal customers and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; strives to provide service that will exceed expectations; responds to concerns and complaints in a way that makes each person feel valued; initiates action for prompt resolution; looks for better ways to serve in involve members, participants, internal customers and others.

• Works Productively: Demonstrates responsible actions; consistently performs duties in a safe and conscientious manner within the agreed upon timeframe; follows standards, policies and procedures; is reliable and consistently punctual; actively participates in staff meetings, required trainings, and other work related activities; uses good judgment; uses YMCA resources appropriately and efficiently.

• Uses Effective Personal Behaviors/Communicates Effectively: Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.

Qualifications:

• Must be 18 years of age.

• Demonstrates and understand the importance of building relationships with members.

• Demonstrates excellent planning and organizational skills, ability to handle multiple projects simultaneously.

• Effective interpersonal and communications (oral and written) skills.

• Ability to develop and maintain effective working relationships with Members, Directors, Staff and Vendors.

• Ability address complaints and concerns also analyze and solve problems.

• Computer proficient with good time management skills.

• Possess and maintain, or successfully complete within 90-days of hire the following trainings and/or certifications CPR, AED, YMCA Child Abuse Prevention, First Aid, and Activate America.

• Possess strong experiences and skills in member services, staff supervision and training, leadership, and collaborative relationships.

• Possess and demonstrate ability to: read, analyze, and interpret reports and documents such as financial reports, financial assistance forms and legal documents etc. Perform business-level mathematical, writing and computer skills. Develop and implement creative promotions and strategies. Work within a team.

Effective Return on Investment:

• This position ensures the delivery of high quality mission and market driven programs and effective supervision of YMCA services in the areas of sports programs.

• Ensure program activities meet the needs of the program participants are age appropriate, meet safety and YMCA standards at all times.

Physical Demands:

Hear noises and distress signals in a Health & Wellness environment with background noise and perform all needed rescues skills. Ability to frequently stand, sit, walk, talk, hear, swim, type, run, jump, kick, catch, throw, climb, kneel, bend, reach, balance, crouch or crawl, climb and/or balance, reach with hands and arms, handle or feel, stoop, perform step, floor, kick box aerobics, cycle for approximately 60 minutes, climb stairs, lift/move and carry approximately 45 pounds. Specific vision abilities required close, color, distance, peripheral, depth perception and ability to adjust focus. Able to respond appropriately to emergency situations.

Work Environment:

At times, the employee may be exposed to situations where injuries may occur. Frequently exposed to loud noise, background music and exposure to OSHA approved cleaning solutions. Occasionally exposed to outdoor weather conditions in conducting certain sporting events, and to wet and/or humid conditions in swimming pool areas.

Americans with Disabilities Specifications:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.