The Service Department is seeking a Service Supervisor for Customer Shop at our Billings, MT branch. If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.
Responsibilities
Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigates accidents in a timely, accurate and complete manner.
Communicate with internal and external customers in a manner that promotes a positive relationship.
Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
Coordinate all department labor needs as requested by internal and external customers.
Work with customers to determine source of problems.
Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.
Keeps up to date on overall activities of the department, identifying problem areas and taking corrective action.
Accurately completes all necessary paperwork.
Responsible to ensure repairs and preps are complete, on time and on budget.
Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.
Works to build trust among direct reports and peers alike with reliability and credibility.
Regularly demonstrates the Company Values and establishes accountability for self and others to do the same. Addresses behaviors that are counter to our values.
SUPERVISORY RESPONSIBILITIES
Supervisor is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
A high school diploma or equivalent or a graduate of a 2-4 year vocational technical school training institution or equivalent experience is required.
A valid driver's license, forklift experience and operation of equipment such as hydraulic and mechanical presses, hoists, cranes, pressure washers, and more.
Proficient in Microsoft Office Products and Outlook.
Ability to stand up to eight hours per day and includes twisting, bending, squatting, sitting stooping and kneeling. Flexibility to travel and visit our customers will be required.
Experience working at a Caterpillar (CAT) dealership or with CAT products is ideal.
Benefits:
Medical, Dental, Vision insurance
Paid Vacation, Holidays and Sick Leave
Employee Referral Bonus
401k w/Company Match and Profit Sharing
Company paid Life and AD&D Insurance
Employee Assistance Program
Employee Discounts
Seniority Bonus
Excellent Recognition Program
Company paid Long-Term Disability Insurance
Potential performance increases throughout the year
Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery Co., NC...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity