Description

Amazon is the most customer-centric company on earth. We need exceptionally talented, customer-centric, bright, and driven people. This is an opportunity to help us create the ultimate online marketplace that is safe and compliant for our customers. We seek a Program Manager to join & lead our Marketplace Business Compliance & process excellence team.

Scope of function covers all employees and external partners working for IN Sales & Account Management Org.

Key focus of the program is to improve customer & Seller experience with sales (new sellers) & account management (existing sellers) interaction.

The successful candidate will have a unique blend of strategic and entrepreneurial thinking, business modelling, and highly skilled in deep-dive techniques. This opportunity requires excellent analytical, problem solving, negotiation and communication skills. If you have demonstrated an ability to innovate for the customer and want to create the best practices & standards for Amazon to transform the way India buys & sells, then come join our team.

Job Responsibilities:

1. Establish Criteria: Outline audit objective, develop criteria against which each business unit will be evaluated. This could include financial performance, compliance with regulations, operational efficiency, etc.

2. Identify Risks: Identify potential risks within each business unit that could impact their performance or compliance. This could involve conducting risk assessments or reviewing past audit findings.

3. Develop Audit Plan: Create a comprehensive audit plan that outlines the scope, methodology, and timeline for auditing each business unit. Consider factors such as resource allocation, 15+ team members involved, and communication channels.

4. Allocate Resources: Allocate the necessary resources, including personnel and technology, to conduct the audits effectively. Ensure that the audit team has the skills and expertise required for each business unit.

5. Document Findings: Document the findings of each audit, including any issues or areas for improvement identified. Use standardized templates or software to maintain consistency and facilitate reporting.

6. Evaluate Results: Evaluate the results of the audits against the established criteria and objectives. Determine the overall effectiveness and efficiency of each business unit and identify any common trends or systemic issues.

7. Communicate Findings: Communicate the audit findings to relevant stakeholders, including business unit leaders, executives, and the audit committee. Provide recommendations for addressing any deficiencies or areas of concern.Follow up with business units to ensure that recommended improvements are being implemented effectively.

8. Continuous Improvement: Continuously evaluate and update criteria, methodologies, and processes as necessary to enhance the effectiveness of future audits.

9. Build culture: Drive organization culture to adhere to compliant practices through scaled mechanisms. Partner with cross-functional teams (sales channel leaders, legal, corporate compliance, HRBP) to reduce MOs through product intervention.

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

Basic Qualifications

• 5+ years of cross functional project delivery experience

• 5+ years of program or project management experience

• 5+ years of working cross functionally with tech and non-tech teams experience

• Experience defining program requirements and using data and metrics to determine improvements

• Experience managing teams

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership