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UNIVERSITY OF TEXAS AT AUSTIN Operations Specialist, Texas McCombs in Austin, Texas

Admissions:Serve as the admissions front line for all phone and email inquiries.Assist callers with admissions-related questions and application issues.Check the six MBA Admissions inboxes daily, responding to cases andassigning to other team members when appropriate.Assist the MBA Admissions and MarketingTeam with larger event check-in when appropriate.Reach out to in-person event registrants prior to events to provide event details and to confirm attendance.Assist the Full-Time MBA admissions team with the Admitted Student Community on Microsoft Teams.MBA Front Desk:Perform receptionist functions at a busy receptionist desk.Provide exceptional customer service to students, faculty, staff, and outside constituents.Responsible for opening and closing the MBA Program Office each day.Maintain reception area ensuring the area presents a professional appearance.Ensure that all MBA printed materials are up-to-date and well stocked.Open, sort, and distribute mail for the office; keep the copy room cleaned and manage office supply inventory ordering as needed.Move and lift shipping boxes coming in and out of the MBA Program Office.Manage staff location changes, move and create door name plates, and keep the McCombs Deans Office up-to-date on office locations for all staff.Work collaboratively as a member of the Facilities/Operation Team.Financial Aid:Assist the MBA Financial Aid team with communications via phone, email and in-person meetings with MBA students.Interface with all programs to help meet deadlines for tuition numbers and triage financial aid traffic during peak times and help with student support as needed.Coordinate Fin Aid Annual Communications with students to ensure timeliness of tuition payment, FAFSA renewal and other standard communications.Assist in development of materials and presentations to support the student financial aid process.Present financial aid information and counsel prospective students as needed.Other duties as assigned

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